• Store Specialist

    Job Description

    Los Gatos, CA - Full-time

    About thredUP:
    thredUP is the largest online marketplace for secondhand clothing. We make buying and selling a cinch for millions of women across the globe. The company resells more than 35,000 brands across hundreds of categories at up to 90% off the original retail value. Headquartered in downtown San Francisco and backed by world-class investors, thredUP is reinventing the secondhand clothing industry and inspiring a new generation of consumers to think secondhand first.
    About the Role:
    We are seeking fun, fashionable and energetic people who want to be part of reinventing the retail experience and inspiring a new generation to think second hand first.

    Friends would say you are…

    • A team player with excellent communication and influencing skills
    • Constantly sharing new brands or companies with your friends and getting them hooked with your enthusiasm
    • A natural planner, you’re the go-to for organizing events
    • Empathetic, you would tell someone when they have spinach in their teeth
    • Always looking for ways to improve and make things more efficient
    • Honest and self motivated

    You enjoy...

    • Connecting with customers and finding ways to make others smile
    • Fashion and putting great outfits together
    • Learning and trying new things
    • Working independently and on a team

    You are searching for...

    • An opportunity to work with people and improve the customer experience
    • A fast-paced challenge that will push you out of your comfort zone
    • An opportunity to educate and inspire people to change the way they shop
    • A team of creative, smart teammates who will keep you laughing and also tell you when you need to stepUP

    A day in the life…

    • Creates a welcoming environment by greeting and approaching customers
    • Exceeds customer expectations by providing assistance with a positive attitude
    • Provide the best in-person shopping experience for customers, from finding the perfect outfit to maintaining store floor
    • Demonstrates timely follow-up and follow-through on customer requests and commitments
    • Brand education: help develop effective tools to educate customers on our store and clean-out process
    • Signing up new customers to our online platform, educating consumers and providing insights from the field

    The Must-Haves

    • A 4-year college degree or applicable experience
    • Previous retail experience preferred
    • A great work ethic and aren’t afraid to get your hands dirty
    • An eye for fashion and ability to work with and understand styles outside of your personal style
    • Technologically-savvy and resourceful
    • Strong communication skills both verbal and written
    • Motivated and results driven
    • Strong attention to detail
    • Full-time availability including nights and weekends
    Contact Information
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